Customer Care
Mail: customercare@fragiacomomilano.com | Ph: +39 345 3265871

Logistic Service
Mail: serviziotopclient@sendabox.it

Of course, if you are not satisfied with your order, you can exercise the right of withdrawal within 14 working days of the delivery (working days are calculated on the basis of documented proof of delivery). The request must be made through Customer Care. You will receive a confirmation email that authorizes the return. The products must be returned intact (not used or damaged), in the original box including the and the order confirmation received with the purchase. We therefore invite you to try your shoes on a soft surface tp avoid damaging the sole or other parts of the product.

Contact our Customer Care, indicating the order number in the subject of the email. The Customer Care that will authorize your return request, will initiate an e-mail procedure through which you will receive the authorization to the return and its identification number; after that just contact our Logistics Service to arrange the withdrawal that will be in charged to Fragiacomo Shop Srl.

For all the products, in case of reconsideration or product change, Fragiacomo will cover a part of the shipping cost in case of return, while the remaining cost, which will be based on the type of shipment and destination (see the table below) will be charged to the customer.
Free returns to Italy on all orders.
The indicated costs are related to the service offered by Fragiacomo Shop s.r.l.

In case if the product has been shipped being flawed, the shipment cost for the product change or for the refund is entirely covered by Fragiacomo.
Products must be returned in a one single shipment, intact and in their original packaging.Products contained in the same order and returned in two different shipping or shipped from different countries from the delivery will not be accepted.
To prepare the shipment:
Once you have received the return authorization email, contact the Logistics Service to arrange the withdrawal. You will receive the transportation letter by e-mail the day before the agreed date for the pick up. The document must be printed in 3 copies.
- Place the items wrappaed in the original box
- Attach 1 copy of the document outside the box, covering the previous label and hand a copy to the person who will pick up the parcel.
The third copy is your receipt that must be signed by the person who has picked up the return. As soon as we receive your return, following due verification, you will receive a confirmation email that will communicate the acceptance of your return and the refund will be issued within 30 days.

You cannot ship with a different carrier than that the one provided by Fragiacomo.

Refunds will be issured no later than 30 days from the date of receipt and acceptance of the return. The timing may vary depending on the payment method you use. The refund issued by Fragiacomo Shop srl, the company that manages our website. In case of credit card refund, the date of the currency will be the same as the original payment, so there will be no loss in terms of bank interests.

In case of cost of return shipping, this amount will be deducted from the final refund.
Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund.
If applicable, shipping fees of the order are non-refundable.

Exchanging a product for another, changing the size or color, is not currently possible. Therefore, if you are not satisfied with your order, you can make return it and be refunded. For further information, please contact our Customer Care.

We only accept products purchased through our e-boutique. If you purchased a product in one of our stores, we recommend contacting the store. You can find the contacts here.