Доставка заказов в Россию и страны СНГ осуществляется бесплатно курьерской службой около 6 рабочих дней после подтверждения отправки (точный срок доставки зависит от работы таможенных служб).

По всем вопросам обращайтесь в службу поддержки клиентов по адресу customercare@fragiacomomilano.com

Please note that our office will be closed from December 24, 2019 till January 6, 2020. Due to the high traffic the shipping of orders made before January 7, 2020 can be a bit delayed. We apologize for any inconvenience this may cause.

Customer Care
Mail: customercare@fragiacomomilano.com | Ph: +39 345 3265871

Logistic Service
Mail: serviziotopclient@sendabox.it

After selecting a product, go to the ‘product data sheet’ to verify its characteristics: code, name and article description, price, heel height, material, color and available sizes. Related products will also be highlighted. Availability may change as some products are restocked several times over the season. We recommend returning to our e-boutique to verify future availability.

Fragiacomo codes and timeless models are part of the brand’s DNA and have, over time, become part of the company’s history. Visit the dedicated page to discover our two icons; the buckle pumo and the velvet couture embroidery. Additional information and images are available on the product data sheet.

Only available products can be ordered. It is therefore impossible requesting them if not visible on fragiacomomilano.com
Availability may change as most products are frequently restocked. We recommend returning to our e-boutique to verify future availability. For further information, contact our Customer Care.

All of our products have the European size that is indicated on the packaging as well as on the product card. To see which size corresponds to the local size, you could refer to this table.

You can purchase from fragiacomomilano.com without creating an account. You can also choose to activate an account by clicking on 'Your Account' and create your profile by filling out the registration form. Access to the restricted area is possible by inserting a personal password. Once completed the registration process you will receive a confirmation e-mail with your login details.

By registering on fragiacomomilano.com, you will be able to view and modify your information and addresses, finalize your purchases. You will also be able to view your order history, track your orders in real time, monitor shipping, and easily request a return. Your account will ensure access the latest news exclusive content. To reset you forgotten or lost password, click on FORGOT YOUR PASSWORD? and follow the instructions to reset it.

Saving your billing and delivery addresses in your account’s address list will optimize your purchasing process. All you have to do is enter the delivery address directly from your address list, thus avoiding typing errors and allowing a better management of multiple delivery addresses, as well as saving the addresses of friends and family. You can save a new address in your address book on your personal account or, if you are already a registered user, directly from the shopping bag when entering a new order.

You can modify your registration information at any time, accessing the restricted area of your account. You can also cancel your account sending your request to our Customer Care.

Your wishlist allows you to save your favorite products and easily access them for a later purchase. Products added to your wishlist are not reserved. Once you have completed your selection, we suggest you finalize your order to ensure product availability.

Products in your wishlist cannot be reserved. Adding a product to your wishlist will only allow an easier and faster later purchase, if still available. We therefore suggest the finalization of your order as soon as you have completed your selection to ensure product availability.

You can absolutely send and share with anyone your wishlist, and your favorite products, or those you wish to purchase. By clicking on the option in your wishlist and entering the email address of the person to share it with, you will automatically send the product list to the person who will have access to the site to view your favorite items and possibly buy them.

To buy a product you have to select it from the catalogue, select your size add it to your shopping bag. At this point, you can choose to continue browsing the site to purchase other products or directly proceed with the payment.
To buy more of the same products, you will simply need to update the quantity of items selcted in your shopping bag. If the requested quantity is unavailable, a warning will appear. If you have accidentally added a product, you can delete it with the appropriate link next to the product located on the first page of your shopping bag.

To complete an order you will need to carefully follow all the steps of the purchase procedure. Registering is not required to order. Follow the purchasing process, then select the payment method and proceed. For a details on accepted payment methods, please read the Billing & payment section. Once completed your purchase, you will receive a confirmation email with a summary of your order.
In the case that two different users simultaneously purchase the same product, the availability of which is 1 single piece, one of the two purchases will be canceled. Cancelling one of 2 purchases will depend on the exact time of the transaction. We will refund you within 15 working days, using the same payment method with which the order was processed. The above timing is indicated and imposed by the payment manager used by Fragiacomomilano.com. The user who will have to give up the purchase will receive, along with the refund, a discount code on the next order.

Once you have completed your purchase, you will not be able to change its content. You can, however, request a return.

Orders will be dispatched within 48 hours from the date of their placement. Please note that fragiacomomilano.com will not deliver during weekends and Italian bank holidays.

At the moment it is not possible to place an order as a gift, nor include a custom message. Each product is shipped in its original packaging and carefully wrapped in a special shipping box. Each shipment will include a printable receipt indicating the price. In case the order is intended as a gift, we suggest sending it to your address and then deliver it in person.

Fragiacomomilano.com does not issue gift vouchers.

Each shipment includes a document summarizing the order, including the price. In case you will require an invoice, you must contact our Customer Care.

Fragiacomomilano.com offers several different and entirely secure payment methods. Payment data is collected through the technologically advanced codification systems (SSL) and all transactions are conducted on our VeriSign certified server. You can choose to pay for your order by credit card or PayPal.

You can choose to pay your order by credit or debit card. All transactions are controlled and managed by PayPal. Accepted credit cards are VISA, MASTERCARD and AMERICAN EXPRESS. All prepaid cards operating within the VISA ELECTRON circuit and payments via POSTEPAY are also accepted.

PayPal is an additional completely secure online payment method that allows you to pay for your order by accessing directly your PayPal account. Your account information, and possibly your credit card, will be managed directly by PayPal, which will only provide us with an e-mail notification after the payment has been made.

The payment will be immediately charged to confirm your order. You will receive an order confirmation email in which the payment method and the amount are also mentioned. The transaction will made to ‘Fragiacomo Shop’.

We do not accept bank transfers. You can choose to pay by credit card or PayPal.

We deliver worldwide.
Contact our Customer Care for further information, concerning Customs regulations.

Free shipping to Italy & free return on all orders.

Free shipping to Europe (except for Malta and Cyprus) on all orders over 250 euro.For other Countries*, Fragiacomo will cover a part of the shipping cost, while the remaining cost, which will be based on the type of shipment and destination will be charged to the customer. The indicated costs are related to the service offered by Fragiacomo Shop s.r.l.* To check the shipping cost of specific destinations, see the table below.

Orders are exempt from VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.

The shipment is always carried out by Send a Box, our logistics partner, via express courier. Call the Logistics Service for more information or support.

As soon as your order is entrusted to the courier you will receive an email confirming the shipping complete with the tracking number, through which you will be able to monitor your parcel and know the estimated delivery date.If you are registered you will be able to follow your order, as early as the preparation phase, directly from your account.

At the time of delivery a signature will be required. If no one is available at the listed address, the courier will leave a note with directions to schedule a new delivery date. There will be at most 2 delivery attempts, after which the package will be held at the courier’s warehouse). You can contact the Logistics Service for more information or support.

If the order has not been delivered within the scheduled time, we suggest:
- to verify the status of the order (if registered, by accessing your account or by clicking on the link you’ll receive in the shipping confirmation email)
- to verify the correctness of the shipping address
- if you have found a notice of attempted delivery left by our courier, you can contact us by telephone to schedule another delivery.
Contact the Logistics Service for more information or support and provide the shipping number that you will find in the shipping confirmation e-mail.

In the event of damaged goods, you shall provide the Logistics Service with the following documentation:
- Order Confirmation or Invoice indicating the value of the insured goods
- Carriage Letter / Shipping Document / CMR
- Declaration of the recipient indicating the damage to the goods or failure to deliver them
- Photos of the damaged goods and their packaging
- P.O.D. signed for acceptance with reservation.
Additional documentation may be required by insurers based on the type of claim.
The reservation should be specific, whereas possible, for example: broken / wet package etc.
For any hidden damage (intact or apparently not tampered but containing damaged goods) you will have:
7 days for international deliveries
8 days for national deliveries.