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Contact
Customer Care
Mail: customercare@fragiacomomilano.com  | Ph: +39 345 2262454

Logistic Service
Mail: info@sendabox.it  | Ph: +39 02 86882958


RMA
Can I return a product if I'm not satisfied?
Of course, if you are not satisfied with your order, you can exercise the right of withdrawal within 14 working days of the delivery (working days are calculated on the basis of documented proof of delivery). The request must be made through Customer Care. You will receive a confirmation email that authorizes the return. The products must be returned intact (not used or damaged), in the original box including the and the order confirmation received with the purchase. We therefore invite you to try your shoes on a soft surface tp avoid damaging the sole or other parts of the product.
How can I return an item?
Contact our Customer Care. The Customer Care that will authorize your return request, will initiate an e-mail procedure through which you will receive the authorization to the return and its identification number; after that just contact our Logistics Service to arrange the withdrawal that will be in charged to Fragiacomo Shop Srl.
How can I ship back my return?
In case of reconsideration or product change, Fragiacomo will cover a part of the shipping cost in case of return, while the remaining cost, which will be based on the type of shipment and destination (see the table below) will be charged to the customer. The indicated costs are related to the service offered by Fragiacomo Shop s.r.l.
In case if the product has been shipped being flawed, the shipment cost for the product change or for the refund is entirely covered by Fragiacomo.
Products must be returned in a one single shipment, intact and in their original packaging.Products contained in the same order and returned in two different shipping or shipped from different countries from the delivery will not be accepted.
To prepare the shipment:
Once you have received the return authorization email, contact the Logistics Service to arrange the withdrawal. You will receive the transportation letter by e-mail the day before the agreed date for the pick up. The document must be printed in 3 copies.
- Place the items wrappaed in the original box
- Attach 1 copy of the document outside the box, covering the previous label and hand a copy to the person who will pick up the parcel.
The third copy is your receipt that must be signed by the person who has picked up the return. As soon as we receive your return, following due verification, you will receive a confirmation email that will communicate the acceptance of your return and the refund will be issued within 30 days.
Country Service Weight Delivered
0-2 kg 2,1-3 kg 3,1-4 kg 4,1-5 kg
Italy SDA EXPRESS Free Free Free Free 1/2 days
Albania UPS EXPRESS € 50,10 € 68,50 € 68,50 € 68,50 1/2 days
Algeria UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Andorra DHL € 69,00 € 150,00 € 150,00 € 150,00 3/4 days
Argentine UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Austria UPS € 1,86 € 3,28 € 4,18 € 5,09 3/4 days
Australia UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Bahrain UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Belarus UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Belgium UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Bosnia & Herzegovina UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Brunei UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Bulgaria UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
Canada UPS € 37,99 € 49,80 € 49,80 € 49,80 2/3 days
China UPS € 40,57 € 64,20 € 64,20 € 64,20 3/4 days
Chile UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Croatia UPS € 37,50 € 49,07 € 53,53 € 57,83 3/4 days
Cyprus UPS EXPRESS € 43,99 € 63,08 € 71,33 € 75,00 1/2 days
Korea UPS € 40,57 € 64,20 € 64,20 € 64,20 3/4 days
Denmark UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Dominican Republic UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
Egypt UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Estonia UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
United Arab Emirates UPS EXPRESS € 58,00 € 89,50 € 89,50 € 89,50 2/3 days
Iceland UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
India UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
Indonesia UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Iran DHL € 51,50 € 99,80 € 99,80 € 99,80 3/4 days
Northern Ireland UPS € 18,58 € 27,56 € 33,50 € 37,34 3/4 days
Israel UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
Japan UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Germany UPS € 1,86 € 3,28 € 4,18 € 5,09 3/4 days
Greece UPS € 17,50 € 29,07 € 33,53 € 37,83 3/4 days
Finland UPS € 18,58 € 27,56 € 33,50 € 37,34 3/4 days
Philippines UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
France UPS € 1,86 € 3,28 € 4,18 € 5,09 3/4 days
Hong Kong UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
Ireland UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Kuwait UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Liberia UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Libia UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Liechtenstein UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Latvia UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
Lithuania UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
Luxembourg UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Macau UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Macedonia UPS EXPRESS € 73,50 € 84,50 € 84,50 € 84,50 1/2 days
Malesia UPS EXPRESS € 55,70 € 84,50 € 84,50 € 84,50 1/2 days
Malta UPS EXPRESS € 39,00 € 69,50 € 69,50 € 69,50 1/2 days
Mexico UPS EXPRESS € 48,99 € 70,72 € 70,72 € 70,72 1/2 days
Moldova UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Montenegro UPS EXPRESS € 73,50 € 84,50 € 84,50 € 84,50 1/2 days
Marocco UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
New Zeland UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Norway UPS € 55,50 € 88,00 € 88,00 € 88,00 3/4 days
Holland UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Panama UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Paraguay UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Perù UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Portugal UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Poland UPS € 17,50 € 29,07 € 33,53 € 37,83 3/4 days
Qatar UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Romania UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
Russia DHL EXPRESS € 61,56 € 130,00 € 179,50 € 200,00 4/5 days
United Kingdom UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Spain UPS € 14,50 € 18,17 € 20,45 € 22,59 3/4 days
Serbia UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Singapore UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
South Africa UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Slovakia UPS € 17,50 € 29,07 € 33,53 € 37,83 3/4 days
Slovenia UPS € 17,50 € 29,07 € 33,53 € 37,83 3/4 days
Sweden UPS € 18,58 € 27,56 € 33,50 € 37,34 3/4 days
Switzerland UPS € 55,50 € 88,00 € 88,00 € 88,00 3/4 days
United States UPS EXPRESS € 47,99 € 73,00 € 73,00 € 73,00 2/3 days
Taiwan UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Thailand UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Tunisia UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Turkey UPS € 32,60 € 49,50 € 49,50 € 49,50 3/4 days
Ukraine UPS EXPRESS € 71,50 € 90,30 € 90,30 € 90,30 1/2 days
Hungary UPS € 17,50 € 29,07 € 33,53 € 37,83 4/5 days
Venezuela UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Vietnam UPS EXPRESS € 63,87 € 95,99 € 95,99 € 95,99 1/2 days
Can I send my return using a shipping company of my choice?
You cannot ship with a different carrier than that the one provided by Fragiacomo.
How long do reimbursements take?
Refunds will be issured no later than 30 days from the date of receipt and acceptance of the return. The timing may vary depending on the payment method you use. The refund issued by Fragiacomo Shop srl, the company that manages our website. In case of credit card refund, the date of the currency will be the same as the original payment, so there will be no loss in terms of bank interests.
Can I exchange a product for another one?
Exchanging a product for another, changing the size or color, is not currently possible. Therefore, if you are not satisfied with your order, you can make return it and be refunded. For further information, please contact our Customer Care.
Can I return a product purchased in store?
We only accept products purchased through our e-boutique. If you purchased a product in one of our stores, we recommend contacting the store. You can find the contacts here.