In case of reconsideration or product change, Fragiacomo will cover a part of the shipping cost in case of return, while the remaining cost, which will be based on the type of shipment and destination (see the table below) will be charged to the customer. The indicated costs are related to the service offered by Fragiacomo Shop s.r.l.
In case if the product has been shipped being flawed, the shipment cost for the product change or for the refund is entirely covered by Fragiacomo.
Products must be returned in a one single shipment, intact and in their original packaging.Products contained in the same order and returned in two different shipping or shipped from different countries from the delivery will not be accepted.
To prepare the shipment:
Once you have received the return authorization email, contact the Logistics Service
to arrange the withdrawal. You will receive the transportation letter by e-mail the day before the agreed date for the pick up. The document must be printed in 3 copies.
- Place the items wrappaed in the original box
- Attach 1 copy of the document outside the box, covering the previous label and hand a copy to the person who will pick up the parcel.
The third copy is your receipt that must be signed by the person who has picked up the return. As soon as we receive your return, following due verification, you will receive a confirmation email that will communicate the acceptance of your return and the refund will be issued within 30 days.