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Privacy Policy
1.This notice is prepared by Fragiacomo Shop s.r.l., with registered offices in Milan, viale Espinasse, 163, c.a.p. 20156, VAT number 07117030960, company registration number 07117030960, (hereinafter referred to as ‘Fragiacomo’) pursuant to Article 13 of Legislative Decree no. 196 of 30 June 2003 on the protection of personal data (‘Privacy Code’), in order to describe how the site is managed at www.fragiacomomilano.com (the ‘Site’) and the services made available through the Site by Fragiacomo itself (the ‘Services’) in relation to the processing of the personal data of users who consult the Site and / or benefit from the Services (the ‘Users’).


Collection of personal data

2. Registration on the Site
In some sections of the Site, or when you use the Services, especially purchasing online products, you are offered the opportunity to sign up, entering a specific area of the Site and thus benefiting from a whole range of exclusive benefits reserved for Registered Users, including online purchases. Everything is handled by Fragiacomo through the newsletter, periodical communication, sent by e-mail to the e-mail address indicated by the User, through which the Registered Users will be informed of the exclusive initiatives that Fragiacomo will make available to its own Registered users, such as exclusive services, Fragiacomo world news, custom event invitations etc. ( ‘Newsletter’). The Newsletter may also contain banners, advertisements and promotional offers both by Fragiacomo and by third parties. When registering, you will be required to enter personal information, some of which - explicitly identified as such - will be compulsory and indispensable for online registration and purchases. Other data may or may not be provided at User's discretion, and the failure to provide them is in no way detrimental to the enrolment but may make it impossible for the User to participate in certain initiatives, on-line purchases or in any event to allow it to enjoy the Services only partially. Where required, Users who do not provide their cell phone number or their consent will, for example, not be contacted via SMS to be invited to previews or events and will not be able to participate in those competitions, games, surveys conducted through SMS, MMS or other mobile messaging. They may not receive ringtones, logos, wallpapers and other multimedia content for mobile phones, nor offers, discounts, promotional information from Fragiacomo and / or its partners through mobile networks and terminals.

3. Site Navigation and Cookies
The Server of the Site, including its cookies, automatically records some information about the computer and the user's navigation, such as: the name of your Internet access provider, site of origin, visited pages, date and duration of the visit, technical data. This information will be recorded to monitor, always in aggregate and never individual form, what pages of the Site and what Services are most favoured by Users.

COOKIE name COOKIE Description
CART Associa i prodotti al carrello
CATEGORY_INFO Associa le informazioni sulle categorie prodotti per visualizzare piu' velocemente le pagine
COMPARE Il cookie che consente la comparazione dei prodotti
CURRENCY Registra le preferenze per la valuta
CUSTOMER Un codice criptato della tua session di navigazione
CUSTOMER_AUTH Indica se sei loggato nel Sito.
CUSTOMER_INFO Una versione criptata del gruppo di client a cui appartieni
CUSTOMER_SEGMENT_IDS Il segmento di consumatori a cui appartieni.
EXTERNAL_NO_CACHE Indica se la cache e' attivata o no.
FRONTEND La tua session ID sul server.
GUEST-VIEW Permette agli ospiti (utenti non registrati) di acquistare.
LAST_CATEGORY L’ultima categoria che hai visitato.
LAST_PRODUCT I prodotti che hai visto recentemente.
NEWMESSAGE Indica se hai ricevuto un messaggio nel tuo account.
NO_CACHE Indica quando la cache e' disabilitata.
PERSISTENT_SHOPPING_CART Un link alle informazioni e prodotti che hai caricato sul carrello.
RECENTLYCOMPARED I prodotti che hai comparato.
STF I prodotti che hai consigliato via mail.
STORE Lo store o il linguaggio che hai selezionato
USER_ALLOWED_SAVE_COOKIE Indica quando permetti l’uso dei cookies.
VIEWED_PRODUCT_IDS I prodotti che hai visto.
WISHLIST Una lista criptata dei prodotti aggiunti alla wishlist.
WISHLIST_CNT Il numero di prodotti nella tua Wishlist.

For more information on how to use cookies and how preferences can be activated or deactivated, refer to the relevant information on the site's home page and the dedicated section.

4. Data from third parties
In order to maintain our Site and provide our Users-Consumers with the e-commerce and communication services, Fragiacomo addresses selected suppliers. If necessary, the User's data will be processed by third parties solely and exclusively in order to assist Fragiacomo in the provision of such services, and in any case third parties are subject to strict confidentiality contractual obligations. Fragiacomo does not otherwise disclose the data of the Users to third parties unless it is expressly required by law or is required for the purpose of legal action. Fragiacomo uses these data only to provide the user with a request.


Method and purpose of data management

5. Conservation and access to data
In its capacity as a data controller, Fragiacomo proceeds, directly or through any person responsible on the Site, to save the personal data of Users to specific servers located in the territory of the European Union and to carry out all other processing operations through staff - the owner and the person in charge - for this purpose in charge of the person in charge, or through any external person, during maintenance operations. The database is accessible only by people who are enabled by means of security and confidentiality through the adoption of security measures designed to prevent data loss, misuse or incorrect use, and unauthorized access. The data is kept for the time strictly necessary to carry out those processing operations in relation to the data of each User, depending on his choices, preferences and indications.

6. Management in general
Fragiacomo uses User data in accordance with the choices that the User freely exercised through their consent, at the time of collection or later, as well as to comply with statutory obligations. Some data is used without requiring consent - pursuant to Article 24 of the Privacy Code - to comply with a specific request formulated by the User and within the limits of the request. Data may be used for the following purposes:
a) sending information, promotional and advertising material about Fragiacomo (for example, but not limited to: newsletters, social communications related to Fragiacomo world, personalized commercial communications to have the opportunity to preview new products and obtain special offers, elaborate statistical studies and research, etc.);
b) collect general and particular information and information about the User's orientations and preferences in order to obtain a detailed profile of the same, in order to offer a more efficient and customized service;
c) to follow the purchase request, as well as to the processing of the request and the fulfilment, including by law, administrative, accounting and tax related to the purchase;


7. Management subject to consent, communication and dissemination of data
Only in the presence of an express permission from the User will Fragiacomo use its data for the same activities as mentioned in the previous point with the help of automated tools without the intervention of an operator and / or the other purpose from time to time authorized by the User. Similarly, only in the face of the express consent of the User, may Fragiacomo share or communicate its data to its trading partners - expressly stated or listed on the Site at any time - so that they may, as owners or managers , in separate treatments with the same methods and limits as those provided for the treatment authorized to Fragiacomo. User Data, unless there is a prior consent from them, is never disclosed, except for those that the User voluntarily makes available on any public areas of the publicly accessible Site. Data may, finally, be communicated to the public authority, in the presence of a legitimate order from the same impart.


Rights of user

8. In accordance with the provisions of Article 7 of the Privacy Code, Fragiacomo grants the User the right to modify at any time its preferences regarding the processing of personal data concerning it and to obtain confirmation of its existence or less than such data, as well as to know the origin, content, purpose and modalities of the processing, to request updating, rectification, integration, or to request the cancellation or blocking of those processed in violation of the law.
The User also has the right to oppose the processing of his data, as well as to request at any time the termination of processing for market research purposes, sending advertising material, direct sales, commercial communication. The rights listed above can be exercised by writing to customercare@fragiacomomilano.com or to the following postal address: Fragiacomo Shop s.r.l., Viale Espinasse, 163, 20156, Milan.


Users – Minors

9. Fragiacomo does not collect personal data relating to (and does not accept, online orders from) users under eighteen years of age or not minors in their country. We therefore kindly ask minors not to enter their data (and to buy online) and to make the necessary procedures with help of people of age.


Communication Of Data

10. In view of the global nature of Fragiacomo's activities, data may be transferred to servers located in other EU Member States. Every data transfer takes place in accordance with law.


Amendments To This Information

11. Notwithstanding the fact that Fragiacomo does not undergo any processing operations other than those expressly authorized and / or required by each User, this information may be subject to change to comply with new provisions of law or changed treatment policies of Fragiacomo's data. Any updated version of this information will be made available on the Site in the dedicated section: Fragiacomo therefore invites all Users to periodically consult the Site to be kept informed of the last version uploaded.